Return Policy
The receipt and payment of your electronic invoice acknowledges your acceptance of Furniture in the Pine’s Return Policy.
Terms & Conditions: WE OFFER NO RETURN, REFUND OR CANCELLATION on furniture items. The procurement process begins immediately when your order is placed. Therefore, we are unable to accept cancellations, refunds or returns on items, even when items have not yet been delivered to the customer. We may occasionally, at our discretion, make an exception, in which case a restocking or cancellation fee of 35% of the purchase price per item, plus shipping, will be charged.
While FITP & Dahr does not offer any express or implied warranties, some products may be covered by a limited manufacturer’s warranty. Please email our Customer Care Team to see if your purchase qualifies.
Damaged Items: ALL ITEMS MUST BE INSPECTED BY THE CUSTOMER UPON DELIVERY and we must be notified promptly if there is an issue. We take great care to ensure that your purchase reaches you in pristine condition. However, we are here to help in the unlikely event that damage does occur. We will gladly replace or repair (if possible) any damaged items.
If you choose to pick up your item(s) please inspect all packaging and products before leaving the store. We are not responsible for any damages that occurs after the item has left our premises.
Product Variation: We aim to showcase our products as accurately as possible. However, please keep in mind that certain factors can influence how products appear online listing or catalog orders. Variations in color may occur, particularly with leather and wood options, which may be lighter or darker. Unfortunately, we have no control of these variations and cannot accept returns or refunds for items affected by them.
Special/Custom Furntiure: Please allow 8-36 weeks for final arrival to our store. NO REFUNDS OR EXCHANGES, All SALES ARE FINAL.
Wear & Tear & Care
At FITP & DAHR , we strive to offer long-lasting products made with exceptional craftsmanship and high-quality materials; some deterioration is to be expected over time as items are subjected to general wear and tear. Dyes or finishes will settle, fabrics will relax, and hard surfaces will react to wind, climate, or frequent handling.
It is important to follow all proper care guidelines for your item. These are often included on an item tag or included as a print brochure with the packaging (please contact us if you are in need of care instructions).
In appropriate situations, we always recommend the use of coasters or placemats to protect furniture and to cover or store outdoor furniture when not in use. We cannot repair, replace, or credit any product that has been subjected to improper care, accident, abuse, misuse, or general wear and tear.
Many of our products are crafted from solid hardwoods, such as, mango wood and reclaimed wood. Natural variations are inherent to the material. Characteristics such as knots, unique grain patterns, and variations in color or tone are normal and add to the individuality of each piece.
In some cases, small cracks or checks may appear within knots or across the grain. These are common in natural wood and do not affect the structural integrity of the furniture, and are not considered defects. Filler may occasionally be used to ensure stability, and while efforts are made to blend coloration, some variation may remain visible.
Seasonal changes in temperature, humidity, and exposure to sunlight can also cause wood to expand or contract over time. This may result in slight shifts, openings, or hairline cracks, which are considered part of the natural aging process of solid wood.
These natural features are what make each wood piece unique and one of a kind. They will not be treated as defects but rather as expected characteristics of working with natural materials.
Product Variation
As retailers, we take our responsibility seriously to accurately represent our products. Alongside images, we offer comprehensive product measurements and detailed material and finish descriptions to assist you in making informed design choices. However, slight variations in dimension, finish, or details from the depicted or described model may occur, as all goods, even those tailored to precise specifications, are subject to industry-standard tolerances and variations.
Many of our suppliers utilize natural materials known for their inherent diversity. Wood exhibits unique grain patterns, stains or dyes settle differently, metal items may vary in tone and luster, and stone displays individual color and texture variations. Certain intentional distressing and inconsistencies are common across many of our products.
Product photography is produced in multiple locations with small variations in lighting and other environmental factors; as such, products may appear slightly different in dimensions, finish, or detailing than pictured. Additionally, variations in color may occur as every screen renders colors differently. We bear no responsibility for variations between the actual product color and its representation on a device or in printed materials.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.